How do I set up my art files? What are your File Specifications?
File Specifications:
- Flatten all Objects/Gradients/Swatches/Symbols/Special Effects/Transparencies
- Outline all text
- Flattened PDF (Single Page) or JPEG file types only
- Remove all crop marks/bleed otherwise they will be printed
- File must be the same exact size as what is ordered (exception is Gallery wrap Fold Edge and Products with templates)
- CMYK only (we do not print Pantone/5th/Spot/RGB)
- 150 dpi
- If using a template, the file uploaded to our site should match the exact "template size" (different than "graphic size").
- Do not scale template files, just flatten them and save at 150 dpi
- Files over 200" can be scaled
- Under 300 MB for upload
***Remove EVERYTHING from your file that you do not want to be printed on the final product - especially hidden layers and template guidelines.
- Make sure all objects are embedded and flattened (we do not print Non-Native Art).
- If the file is made in Indesign, please flatten the file in Illustrator or Photoshop and export it to a JPEG ONLY as we don't recommend using Indesign at our facility.
- If using Compound Paths to create transparencies/shapes, please completely rasterize or flatten them into the file or they may print incorrectly.
- We do not have specific measurements for Panel jobs. If you are printing in Panels, please make sure you are providing a minimum of 1" overlay in your files.
How do I submit multiple artworks for a single Colorado QuickPrint order?
At this time, we can only accept one artwork file per job. Please create one job per artwork you intend to submit. This can be done quickly in the shopping cart by selecting "Duplicate this job".
What file types does Colorado QuickPrint accept?
We only accept these file formats: JPG and PDF (single page)
Please make sure your artwork size is the same exact size as your order. Also, do not include any bleed or crop marks.
My artwork file contains transparency, will it print ok?
No, it is always best to flatten any file you send to Colorado QuickPrint. We consider flattening transparency part of the basic file setup and will not check for this issue.
Do you color match?
We do not color match.
Do you print using any Spot or Pantone colors?
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload.
Order cancellation
An order can be canceled at any time prior to it entering into production. To cancel please log in to our website to view your order details and click cancel print job. If you do not see a button for cancellation, the job has gone into production and cannot be canceled.
Reprint/Return Policy
If there is an issue with your order you must report the problem within 5 business days after the delivery date. Please call us and a representative will assist. If you do not contact us within that time frame we will assume that your job was correct at the time of receipt.
The following are some guidelines and examples of issues that do not constitute grounds for a refund or a return or reprint of a product:
- An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
- The product is lost, delayed, or returned to Colorado QuickPrint due to an error made by the customer in submitting the proper shipping address. (For a product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
- A product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
- A product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
- A product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, the authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
- Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size. Colorado QuickPrint does not make any changes to customer files.
- A product that experiences print or images that are fuzzy, pixilated, or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
- Products that do not exactly match color or ink density. We do not color match or match customer specified ink density.
- Orders that are duplicated as a result of customer error.
- Orders that are canceled after the order has entered into production (or any process thereafter).
- Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time-sensitive materials.
- Our failure to notify you of any delay, loss, or damage in connection with your printed products or shipment or any inaccuracy in such notice.
- The release of an order by the shipper without obtaining a signature.
Order Approval/ Proofing
Colorado QuickPrint has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that we will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Colorado QuickPrint DOES NOT make any changes to customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. We will assume that you have verified the spelling, grammar, content, and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.
We do not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).
If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.
How will you ship my banners and signs?
All Colorado QuickPrint products will be shipped using FedEx. Due to some restrictions set forth by FEDEX, we have taken measures to ensure competitive shipping rates. All banners over 89" (7'5") on their shortest side will be folded and shipped in a square box. All banners 89" (7'5") and under on their shortest side will be rolled and shipped in standard corrugated boxes. All other orders will be boxed and shipped according to their size. For other special shipping requests, please call us.
Why is my shipping charge high?
Due to the large physical size of products some orders may have higher than expected shipping charges. Unfortunately, there is little of what we can do as we are bound by the limitations set forth by our shipper, in this case, FEDEX.
Why is my shipment is taking longer than expected?
Orders shipping via FedEx Ground may take 1-5 business days in transit depending on your location. Weekends, holidays, and observance days do not count as transit days.
Note: We are not liable for late shipments due to FedEx exceptions, such as bad weather conditions. If you received a late package and would like to be considered for a shipping refund, please notify us. We will contact FedEx to see if reimbursement is possible, however, it is not guaranteed.
